POLICIES, RULES & FAQ

THE ROSE HAIR COLLECTION

SHIPPING TIMES

For all orders that ARE NOT ON HAND processing times takes 4-8 business days after order is placed. This does not include the shipping time you select at checkout. CUSTOM HAIR PRODUCTION TAKES UP TO 2 WEEKS BEFORE SHIPPING! Feel free to contact us about a shipping update if necessary.

RETURNS AND REFUNDS POLICY

We have a NO REFUND & NO RETURN POLICY for sanity purposes. All extensions are thoroughly checked and inspected before shipped to ensure you receive the best quality virgin hair. For extreme situations please contact us via email, text message or instagram dm and leave your item unopened for a possibe EXCHANGE of equal or lesser value (NO REFUNDS)

WE WILL NOT OFFER ANY TYPE OF ACCOMMODATIONS FOR ITEMS THAT YOU HAVE ALTERED, ON YOUR OWN - THIS INCLUDES REMOVING THE HAIR FROM THE BUNDLE AND TRYING IT ON.

ON HAND HAIR

Please check our instagram @therosehairco or text (213) 871-2323 for on hair hand available. All website orders are pre-order only and follow our normal shipping times.

HOW MANY BUNDLES DO YOU NEED?

LENGTHS 12-24" 3 BUNDLES - LENGTHS 26"-32" 4 BUNDLES

HAIR CARE

PROPER HAIR CARE AND MAINTENANCE IS EXTREMELY IMPORTANT TO MAINTAIN THE QUALITY OF HAIR! THIS IS VIRGIN HAIR, TREAT IT LIKE YOUR OWN!

HOW OFTEN SHOULD I WASH MY EXTENSIONS?

We recommend washing extensions every 1-2 weeks to avoid product buildup. Use good quality and sulfate free washing products. We recommend Pantene, Tresemme Moisture Rich. Treat this hair like you would your own. Washing and conditioning hair properly and thoroughly is key to keeping the hair soft and silky.

DOES THIS HAIR SHED?

Any hair that has been manufactured to be stitched on a weft is going to experience minimal shedding over time. MINIMAL MEANING THE HAIR WILL NEVER HAVE DRASTIC OR NOTICEABLE DECREASE IN DENSITY. Follow hair care instructions included in each order for best hair care recommendations.

BE ADVISED - The Rose Hair Collection purchase indicates that you have read, understood and agreed to everything in our Policies and to agree to the terms put in place and to notify us for any exchange of hair in its ORIGINAL condition.

EMAIL - therosehairco@gmail.com