Refund policy

Return & Refund Policy

Last updated: January 7, 2026

At The Rose Hair Collection, all sales are final. For sanitary and quality-control reasons, we do not offer refunds or returns under any circumstances.

All hair extensions are thoroughly inspected prior to shipment to ensure the highest quality virgin hair.

Product appearance may vary slightly due to lighting, screen settings, and device resolution. All product details are described as accurately as possible. Due to hygiene and quality control reasons, all sales are final. Products that have been opened, worn, installed, cut, colored, or altered are not eligible for return or refund.

Any order issues must be reported within 48 hours of delivery with supporting photos. Claims submitted after this timeframe may not be eligible for review.

Exchanges (Extreme Circumstances Only)

Exchanges may be considered only in extreme situations and are handled on a case-by-case basis. To be eligible for an exchange:

  • The item must remain unopened and unused

  • Hair must be in its original condition and packaging

  • The item must not be altered in any way, including but not limited to:

    • Removing hair from the bundle

    • Installing or trying on the hair

    • Cutting, coloring, or styling

Approved exchanges are limited to an item of equal or lesser value.
No refunds will be issued under any circumstances.

We will not offer accommodations or exchanges for any items that have been altered by the customer.

How to Request an Exchange

If you believe your situation qualifies, please contact us immediately before opening the item via:

Agreement to Policy

By completing a purchase with The Rose Hair Collection, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.